Magenta does not offer refunds for no-shows or latecomers.

Yes. If you need to change your reservation, a $5 handling fee ($2 per person for GROUPS) will be assessed per order. Please contact our Box Office at tickets@magentatheater.com for exchange requests.

If a performance is canceled due to weather, we will try to accommodate with another performance date of that production. If that is not possible, a gift certificate for a future production will be issued.

No cash refunds unless we cancel a performance due to non-weather reasons.

Doors open 1/2 an hour before showtime.

Magenta offers assisted listening devices at the theater at no cost. An ID is held as collateral during the performance. See an usher to check out a device. Devices sponsored by HDR Foundation.

Magenta Theater is a family-friendly company and encourages the participation and attendance of our younger fans and supporters at its shows.

For our MagenTOTS productions, children of all ages are welcome to attend. Children under the age of two (2) are free.

For all other performances, including Main Stage Shows, MIT, MagentaROCKS!, Black Chair, and any other show type, well-behaved children aged seven (7) and older are welcome. In order to respect the experience of all audience members, we ask that you not bring children under 7 years to our shows.

Audience members with small children should be prepared to step outside if the younger ones become disruptive. Thank you for understanding and for being respectful of all audience members.

For health code reasons, outside food and water is not permitted at Magenta Theater. Our concessions stand is open at nearly every performance, and offers a wide variety of snacks, water, and soda for purchase. Alcoholic drinks and cocktails are also available for purchase at most performances for guests 21+.

Our front row seat cushions are 19″ wide x 16″ deep. The chairs are moveable with no armrests. Rows B through I seat cushions are 18” wide x 18" deep. Except for the front row, our armrests and seats are fixed and cannot be raised or moved. There are about 12″ of space between the end of the seat cushion to the back of the seat immediately in front.